Travel & Tourism

CPD Courses

Curso

A Distância

Preço Emagister

R$ 326 R$ 7.973

* Preço indicativo

Montante original emGBP:

£ 45 £ 1.100

Descrição

  • Tipologia

    Curso

  • Nível

    Advanced

  • Metodologia

    A distância

  • Horário de aulas

    400h

  • Início

    Dezembro

  • Campus online

    Sim


Certificate of achievement in Travel & Tourism Level 7. Additional CPD Accredited Travel & Tourism Certificate with 190 CPD points available with no extra study.The course comes with easy to understand e-learning study materials.

Endorsed Travel & Tourism Diploma Level 7 course Certificate of achievement. Travel & tourism beginners course provides an over view of the Travel &Tourism Industry. This Travel and tourism course can be a perfect starting point for you to enter the industry. The first part of the course gives introduction to the tourism industry as well as outlines its sectors and employment opportunities. Subsequent units of travel and tourism course explain the need of both business and pleasure travellers. Moving on the course explores how travel and tourism system works and discusses marketing in travel and tourism industry in detail. If you are a social person and enjoy working with others then this could be the course for you.

Tourism is a global industry hence a career in this industry can take you far, in every sense of the word. This is an introductory course and it gives you an understanding of the structure of the travel and tourism industries and the way they operate. The course also helps you develop highly sought after employability skills such as communication, personal effectiveness and the ability to work as part of a team.

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Certificate of achievement is available on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

Informação importante

Quais são os objetivos da formação?:
Upon successful completion of this Travel & Tourism : Diploma - Level 7 course, you will benefit from an array of new skills, talents and knowledge including:

A comprehensive overview of the contemporary travel and tourism industry
How the industry has evolved and developed over recent years
The essential features that make up quality travel and tourism products
What it takes to deliver superior customer service for every client
How to effectively plan and manage national and international tour operations
The importance of effective marketing in travel and tourism
Essential human resource management issues and responsibilities
Consideration of transportations options and logistics
The importance of sustainable tourism and environmental awareness
Crisis management, PR and public awareness in travel and tourism
The basics of establishing and running a successful travel business

Preço para usuários Emagister: On successful completion of the course you can pay the Endorsed/Accreditation certificate fee in order to claim the certificate.

Requisitos: No particular entry requirement.

Instalações

Localização

Início

Distance Learning

Início

Dezembro Inscrições abertas

Matérias

  • Conflict
  • Quality
  • Travel and Tourism
  • Travel Agent
  • Marketing
  • Sales
  • Materials
  • Tourism
  • Industry
  • Quality Training
  • Trade
  • Communication Training
  • Tourism Hospitality
  • Tourism Industry
  • Travel Tourism
  • Sales Training
  • Travel management
  • Travel & Tourism
  • Tourism and Development
  • Transportations

Programa

Module 1 - An introduction to Travel & Tourism

This module covers the following topics:

  • Leisure Tourism
  • Business Tourism
  • The Development of Leisure Travel
  • Advantages of a Package Holiday
  • The Disadvantages of Package Holidays
  • Self- Packaged Holidays
  • Changes in Travel and Tourism
  • Types of Tourist Destinations
  • Culture and Heritage
  • Plus more

Module 2 - Tourism Management: Tourism Products & Services

This module covers the following topics:

  • The Marketing Mix
  • The Components of the Tourism Product
  • The Product Life Cycle
  • Plus more

Module 3 - Concept of Tourism & Tourism System

This module covers the following topics:

  • Organisers and Retailers
  • Tour Operators
  • Travel Management Services
  • Information Technology and The Travel Trade
  • Consumer Protection
  • Checklist - Working With the Travel Trade
  • Plus more

Module 4 - Tour Operations Management

This module covers the following topics:

  • Transportation Reservations
  • Finding a Reputable Agent
  • Using a Travel Agent for International Travel
  • Plus more

Module 5 - Travel and Tourism Marketing and Sales

This module covers the following topics:

  • A Marketing Strategy
  • The GTA’s Marketing Role
  • Travel Trade Shows and Exhibitions
  • Measuring Promotional Effectiveness
  • Marketing Objective and Results
  • Marketing Activities
  • Plus more

Module 6 - Communication Skills

This module covers the following key topics:

  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Non-Verbal Messages
  • Managing the Mingling
  • The Handshake

Module 7 - Telemarketing

This module covers the following topics:

  • Verbal Communication
  • Exceptional Things About Telephone Sales
  • Active Listening Skills
  • Developing Your Script
  • Pre-Call Planning

Module 8- Techniques for Maximum Sales

This module covers the following key topics:

  • Essential Skills for Smart Selling
  • Productivity Techniques for Maximum Selling
  • Plus More

Module 9 - Importance of Quality Customer Service

This module covers the following topics:

  • The Concept of Quality Management In Services
  • Quality Management in Tourism
  • Caring For Customers in Tourism
  • Plus more

Module 10 - CRM (Customer Relationship Management)

This module covers the following topics:

  • Different Faces of CRM
  • Privacy Issues
  • Development of Customer Relationship Management Plan
  • Strategies for Customer Retention
  • Plus More

Module 11 - Dealing with Difficult  Peoples

This module covers the following topics:

  • Understanding Conflicts and Its Types
  • Different Stages of Conflict
  • The Role of Communication in Conflict Resolution
  • Conflict Management

Module 12- Managing Human Resources in Tourism Industry

This module covers the following topics:

  • The Importance of Human Resources
  • The Human Resources Development Strategy
  • A National Council for Tourism Education and Training
  • Linking Types and Levels of Training
  • Rewards, Benefits, and Compensation
  • Human Resources Information Systems
  • Plus more

Module 13 - Time Management

This module covers the following topics:

  • Prioritising your Time
  • Changing Our Perspective
  • Setting Goals with SPIRIT
  • Putting an End to Procrastination
  • Managing Your Workload
  • Plus more

Module 14 - Stress Management

This module covers the following topics:

  • Understanding Stress
  • Strategies to Manage stress
  • Plus More

Module 15- Transport Management System

This module covers the following topics:

  • Changes in Transportation
  • Transport Principles
  • Comparing Different Forms of Land Travel
  • Advantages and Disadvantages of Different Types of Transportation
  • Issues In Transport Management
  • Transport and Environment
  • Plus more

Module 16 - Crisis Management

This module covers the following topics:

  • Following a Crisis: Restoring Tourist Confidence
  • Putting a Communications Strategy in Place
  • Prepare A Crisis Management Plan
  • Reviewing Security Systems
  • Minimising Damage in a Crisis
  • Plus more

Module 17 -Managing Public Awareness Programmes

This module covers the following topics:

  • The Role of Public Awareness
  • Local Community Involvement
  • The Role of a Local Community Tourism Action Group
  • Relations with the Press
  • Workshops and Seminars
  • Campaigns
  • Making the Tourists Aware
  • Plus more

Module 18 - Sustainable Tourism

This module covers the following topics:

  • Sustainable Development
  • Sustainable Tourism and Development
  • Roles and Responsibilities
  • Plus more

Informação adicional


Travel agent Tour guide Holiday representative Accommodation booker Concierge manager Cruise ship director Information clerk Recreation worker Tour and travel guide

Travel & Tourism

Preço Emagister

R$ 326 R$ 7.973

* Preço indicativo

Montante original emGBP:

£ 45 £ 1.100