London Training for Excellence

Customer Service Excellence

London Training for Excellence
Em London (Reino Unido)
  • London Training for Excellence

R$16.315
*Preço aproximado
Valor original em GBP:
£3.335
CURSO PREMIUM

Informação importante

Tipologia Short course
Local London (Reino Unido)
Horário de aulas 20h
Duração 5 Days
Início 28/05/2018
  • Short course
  • London (Reino Unido)
  • 20h
  • Duração:
    5 Days
  • Início:
    28/05/2018
Descrição

Emagister has now on its catalogue the Customer Service Excellence Course, which aims to give a new dimension to the customer service teams.

The course strictly focuses on improving the skills and enhancing confidence of the delegates to boost business by converting prospects into customers. Equipped with high-end methodologies and strategies, the course helps the participants to increase sales, growth margins, demonstrate the teams and set up an instance by building strong customer relationships. Our experts have designed the course by merging experimental learning with visual demonstrations to guide the delegates with the most advanced recourses per the requirements of their organizations.

Instalações (1)
Instalações e datas
Início Localização
28 mai 2018
London
198-206 Acton Ln, NW10 7NH, London, Reino Unido
Início 28 mai 2018
Localização
London
198-206 Acton Ln, NW10 7NH, London, Reino Unido

O que se aprende nesse curso?

Management
Customer Care
Customer Service
Customer Relationship Management
Customer Retention
Management Planning
Customer database
Customer Manager
Customer satisfaction
Key Accounts and Customer Service

Programa

By completing the course the participants will be able to:

  • Understand the customers and what are their expectations
  • Know the purpose of the customer service of the organization
  • Create a positive impact on the customers seeking services
  • Enhance the company’s reputation by ensuring high-end customer service
  • Modify the behavior towards customers and adapt to deal with customers of all temperaments
  • Be positive in promoting the organization and contribute to boosting business
  • Accept the weaknesses and work on that to be the inevitable taskmaster within the team
  • Deal with the challenging situations where the customer’s requirement is not yet fulfilled
  • Be a go-getter when it comes to ensuring the finest customer service at the most professional level