5051 MONITORING AND TROUBLESHOOTING MICROSOFT EXCHANGE SERVER 2007

Pré-requisitos:

· Fundamental knowledge of network technologies including DNS and firewall technologies.
· Experience administering Exchange Server 2007.
· Experience with the Windows Server 2003 operating system.
· Experience with Active Directory directory service in Windows Server 2003.
· Experience with managing backup and restore on Windows Servers.
· Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator.
· Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup.

Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting
· Overview
· Introduction to Microsoft Operations Manager
· Introduction to Troubleshooting Exchange Server 2007
· Demonstration: Using MOM to Monitor Exchange Servers
Lab:
· Introduction to Exchange Server Monitoring and Troubleshooting
· Developing a Monitoring and Troubleshooting Process

Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity
· Overview
· Tools for Monitoring Client Performance and Connectivity
· Process for Troubleshooting MAPI Clients
· Process for Troubleshooting Client Access Server Clients
Lab:
· Monitoring and Troubleshooting Client Performance and Connectivity
· Monitoring Client Connectivity
· Troubleshooting AutoDiscover Issues
· Troubleshooting a Client Access Server Issue

Unit 3: Troubleshooting Access to Resources and Messages
· Overview
· How Public Folder Access Works
· How Calendaring Works
· Process for Troubleshooting Client Access Server Issues
Lab:
· Troubleshooting Access to Messaging Contents
· Troubleshooting a Public Folder Access Issue
· Troubleshooting a Calendaring Issue
· Troubleshooting an Outlook Web Access Issue

Unit 4: Monitoring and Troubleshooting Mail Flow
After completing this unit, students will be able to monitor and troubleshoot mail flow.
· Overview
· Discussion: Tools for Monitoring Mail Flow
· Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
· Process for Troubleshooting Internal Mail Flow
· Process for Troubleshooting External Mail Flow
Lab:
· Monitoring and Troubleshooting Mail Flow
· Configuring MOM to Monitor Message Flow
· Troubleshooting Internet E-Mail Delivery
· Troubleshooting Spam Filtering
· Troubleshooting Outbound Internet E-mail Delivery