The Ultimate Emotional Intelligence Training Bundle, 4 courses

Courses For Success

AU$796 - (R$1.878)

Informação importante

  • Curso
  • Online
  • Quando:
    à escolha

Control and Understand Actions and Emotions in A Positive Way Emotional Intelligence is a core skill that governs both how you are percieved by others and how others percieve you. This comprehensive online bundle includes 4 courses covering topics Emotional Intelligence, Social Learning, Social Intelligence and Anger Management, these 4 courses compliment each other and together will allow you to develop a thorough understanding of Emotional Intelligence and how you can develop this essential skill to help you achieve success. Beginning with our Emotional Intelligence course you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions you will experience a positive impact on your professional and personal lives. Next Anger Management will give you that constructive approach to managing anger in the workplace. You will learn how to identify anger triggers and what to do when they get angry. Through specific coping and planning techniques, you will learn how anger can become a positive tool. Increasing Social Intelligence will provide benefits throughout professional and personal life. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give you the advantage in interactions. Social interactions are a two way street, know the rules of the road! Finally with our Social Learning course you will be creating learning communities that benefit every aspect of your organization. You will learn new behaviours through observation and modelling and be instilled with a passion for learning. For a comprehensive list of all courses available and their units of study click the units of study tab above. This is an...

Informação importante

Requisitos: Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Computer requirements Students will need access to a computer and the internet.  Minimum specifications for the computer are: Windows:


Instalações e datas

Início Localização
à escolha

O que se aprende nesse curso?

Anger Management
Body Language
Emotional Intelligence
Communication Training
IT Management
Skills and Training
Social Intelligence
Social Learning


Course 1 - Certificate In Emotional Intelligence Course

  • What is Emotional Intelligence?
  • Self-management
  • Self-awareness
  • Self-regulation
  • Self-motivation
  • Empathy
  • Skills in Emotional Intelligence
  • How to accurately perceive emotions
  • Use emotions to facilitate thinking
  • Manage emotions
  • Verbal Communication Skills
  • Focused listening
  • Asking questions
  • Communicating with flexibility and authenticity
  • Non-Verbal Communication Skills
  • Body Language
  • It's not what you say, it's how you say it
  • Social Management and Responsibility
  • Benefits of emotional intelligence
  • Articulate your emotions using language
  • Tools to Regulate your Emotions
  • Seeing the other side
  • Self-management and self-awareness
  • Giving in without giving up
  • Gaining Control
  • Using coping thoughts
  • Using relaxation techniques
  • Bringing it all together
  • Business Practices (Part 1)
  • Understand emotions and how to manage them in the workplace
  • Role of emotional intelligence at work
  • Disagreeing constructively
  • Business Practices (Part 2)
  • Optimism
  • Pessimism
  • The balance between optimism and pessimism
  • Making an Impact
  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Course 2 - Certificate In Anger Management

  • The Nature of Anger
  • The Pentagon of Anger
  • Fight or Flight
  • Myths about Anger
  • The Right & Wrong
  • Wrong ways of Dealing with Anger
  • Right Ways of Dealing with Anger
  • Controlling Anger
  • The Warning Signs
  • Coping Thoughts
  • Using Relaxation Techniques
  • The Need to Vent
  • Separate the People from the Problem
  • Objective or Subjective Language
  • Identifying the Problem
  • Using “I” Messages
  • Working the Problem Together
  • The Art of Disagreement
  • 10 Negotiation Tips
  • Building Consensus
  • Brainstorming Rules (Key to Success)
  • Solving the Problem Together
  • Choosing the Best Solution
  • Implementing, Evaluating, and Adapting
  • Dealing with Your Anger
  • What are Hot Buttons
  • Identifying Your Hot Buttons
  • Your Anger Log
  • Alter Avoid Accept
  • Alter
  • Avoid
  • Accept
  • Dealing with Angry People
  • De-escalate the Situation
  • When to Back Off
  • Pulling It All Together
  • Process Overview
  • Put it into Practise

Course 3 - Certificate In Social Intelligence

  • Increase your Self Awareness
  • Remove or limit self-deception
  • Ask for feedback
  • Be open to change
  • Reflect on your actions
  • The Keys to Empathy
  • Listening and paying attention
  • Don't judge
  • Shift your view
  • Don't show fake emotion
  • Attunement
  • Don't jump to conclusions
  • Shift your focus
  • Don't discount feelings
  • Insight on Behavior
  • Perception
  • Facts vs. emotions
  • Online communication
  • Listen and watch more
  • Communication
  • Give respect and trust
  • Be consistent
  • Always keep your cool
  • Observing body language
  • Social Cues (Part 1)
  • Recognizing social situations
  • The eyes have it
  • Non-verbal cues
  • Verbal cues
  • Spectrum og cues
  • Review and reflect
  • Being adaptable and flexible
  • Personal space
  • Conversation Skills
  • Current events
  • Conversation topics
  • Cues to watch for
  • Give people your attention
  • Be aware of your movements
  • It's not what you say, It's how you say it
  • Open vs. closed body language
  • Communicate with power
  • Building Rapport
  • Take the high road
  • Forget about yourself
  • Remembering people
  • Ask good questions

Course 4 - Certificate In Social Learning

  • Setting the Right Group Dynamic (I) 
  • Communicating 
  • Collaborating 
  • Sharing of Best Practices 
  • Refining Ideas 
  • Setting the Right Group Dynamic (II) 
  • Diversity Builds Knowledge 
  • Social Interactions 
  • People Are Different 
  • Dealing with Difficult People 
  • Develop a Social Learning Culture at Work (I) 
  • Making the Connection 
  • Tagging Star Employees 
  • Recognizing Teaching Moments 
  • Culture of Questioning 
  • Develop a Social Learning Culture at Work (II) 
  • Safe to Share Environment 
  • Instilling a Passion for Learning 
  • Instill a Sense of Sharing 
  • Learning in the Social Unit 
  • Develop a Culture of Social Learning at Work (III) 
  • Remove Fear of Feedback or Criticism 
  • Creating a Social Unit 
  • Imitation and Modeling 
  • Empowering Learners 
  • Module Seven: Role Playing (I) 
  • Identify Work Related Scenarios
  • Add Variables 
  • Assign Roles 
  • Prepare Role-Players 
  • Role Playing (II) 
  • Act It Out 
  • Debrief
  • Mirror Good Examples 
  • General Role Playing Tips 
  • Utilizing the Right Tools (I) 
  • Mentoring 
  • Social Media 
  • Critical Thinking 
  • Gamification 
  • Utilizing the Right Tools (II)
  • Relevant Resources Selection 
  • Job Shadowing 
  • Knowledge Management 
  • Social Facilitation 
  • Modeling and Observational Learning 
  • Inspired by Leaders 
  • Boosting Self-Efficacy 
  • Peer Role Models 
  • Generating Engagement