Service Management for Project Managers

Rapid Skillz
Online

Preço a consultar

Informação importante

  • Short course
  • Beginner
  • Online
  • Duração:
    1 Year
  • Quando:
    à escolha
Descrição

Our Service Management for Project managers is a course for self learners who are aiming high performance in service management. The course will teach how to use IT as a tool for a business change and growth. The course is closely tied to the ITIL best practices, it also gives an overview of ITIL. Service Management methodologies have become the most widespread IT Service Management approach globally. These methodology provides practical, common sense frameworks to guide the IT services industry through the process of identifying, planning, delivering and supporting IT in the business environment.

Informação importante
Quais são os objetivos da formação?

In this course, you will learn about: a framework to structure IT-related activities and the interactions of IT technical personnel with customers and clients. Concepts on how to provide value to the customer and also on the customer relationship. How to to meet the needs of the customer and respond to technological changes and advances.

Requisitos: Anybody can apply for this course.

Instalações

Instalações e datas

Início Localização
à escolha
Online

O que se aprende nesse curso?

Management
IT
Project
IT Management
Service Management

Programa

The Contents of this Course are as follows - Introduction to service Management and it’s origin, Process characteristics & 4 P’s: Define Service Strategy processes, Define Service Design processes, Define Service Transition processes, Define Service Operation processes. Service Lifecycle and its stages: Explore Service life-cycle and its phases, Define Continual Service Improvement (CSI) process. Through these subjects skills are developed and knowledge is acquired in order to fulfil a position or job efficiently and with confidence. Our online methodology makes it easier to combine your professional and personal life. Even you have a busy day to day live, this course adapts itself to your routine. Should you have any doubts, please do not hesitate to ask for more information through Emagister, leading educational portal.

Informação adicional

This Course is made for Students who want Good Career oppurtunities in IT Service Sector. This course teaches how to use IT as a tool for business growth and change. Enhance IT Service Management Competency in line with Global standards.