CareerVision Training

The Rewards of Telephone Courtesy Online Course (12 months Access)

CareerVision Training
Distancia

£84 - (R$370)

Informação importante

  • Training
  • Beginner
  • A distância
  • Duração:
    Flexible
  • Quando:
    à escolha
Descrição

The following course, offered by Career vision, will help you improve your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful for those who want to enhance their professional career. Sign up for more information!

Informação importante
Instalações

Instalações e datas

Início Localização
à escolha
Distance Learning

O que se aprende nesse curso?

Telephone Skills
Access
IT

Programa

Excellent telephone skills increase customer satisfaction and assure that you won't miss important business opportunities. Be confident that your company is presenting a professional telephone image. Help your employees develop telephone proficiency and understand the impact telephone courtesy has on both coworkers and customers on the other end of the phone.


  • Learn the steps that lead to improved telephone service
  • Learn how to handle multiple calls while staying calm and professional
  • Learn the proper techniques to transfer calls and solve communication problems



Section A: Telephone Courtesy Pays
Become an Expert
Handling Calls
Answering Calls
Handling Problems
Handling Calls for Others
Review