Quality Management Training

dancing lion training & consultancy
In company
1 opinião

£337 - (R$1.474)

Informação importante

  • Curso
  • In company
  • Duração:
    2 Days
  • Quando:
    à escolha
Descrição


This programme aims to create an environment where quality standards are understood, monitored and managed in conjunction with the growth and development of the individual to meet professional standards.

This course will help you to align individuals to a quality framework and understand the role coaching plays in optimising performance.

This training programme is typically delivered in English.
Translators can be provided at an additional cost.

Informação importante
Esta formação é para mim?


❖ coaches,
❖ quality managers,
❖ performance specialists, and
❖ team leaders with a coaching remit.

Requisitos:

Instalações

Instalações e datas

Início Localização
à escolha
Inhouse

Opiniões

Q

10/11/2016
O melhor I learned more in 2 days than six months at work. Wish I’d been given this training course when I started.

A melhorar Everything OK.

Curso realizado: Novembro 2016 | Recomendarías este centro? Sí.

O que se aprende nesse curso?

Telephone Skills
Behavioural Safety
Quality Systems
Coaching Skills
Coaching
Quality
Quality management
Quality Process
Quality Training
Telephone answering
Telephone management
Quality management
Quality Systems

Programa

Programme objectives

❖ why quality is paramount in today’s competitive business environment,
❖ the role of quality management,
❖ defining coaching and its importance to the quality process,
❖ understanding the coaching process and utilising key documentation,
❖ applying the coaching cycle,
❖ building a coaching toolkit and techniques,
❖ preparation for carrying out a formal coaching session,
❖ core steps in staff assessment,
❖ setting the scene for success,
❖ giving initial feedback,
❖ tried and tested coaching methods,
❖ consolidation and reinforcement,
❖ summarising key learnings,
❖ reviewing side-by-side coaching in a telephone environment,

❖ maintaining coaching so that new behaviours become habitual.