Global Edulink

£320 - (R$1.230)

Informação importante

  • Curso
  • Intermediate
  • Online
  • 22 horas letivas
  • Duração:
    365 Days

This Professional Receptionist Training course is covered following modules:

Meeting and Greeting Visitors
The role of the Receptionist
Principles to create powerful first impression
Principles to confirm how does you message comes across
How can you identify the customer needs?
Learning to Listen
Handling difficult customers and difficult situation

Informação importante
Quais são os objetivos da formação?

You will develop telephone handling skills.
You will develop customer service skills.
Develop yourself in your career and make you confident in facing interview.

Requisitos: Learners should be ages 17 or over to undertake the qualification. Basic understanding of English language and literacy are required to attend this course. There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.


Instalações e datas

Início Localização


O que se aprende nesse curso?



You can start your employment as a receptionist and move up as administration assistant, Personal Assistant or specialise in marketing or sales if you may need to be specialised in one area. As this is very important figure in any organisation you can work for high profile organisations with your experience. This course provides the fundamental skills you need to succeed in a competitive business environment. Course Materials Receptionist Training 00:00:00 UNITS Professional Receptionist Training Course Objectives 00:04:00 The 90: 90 Principle to create a powerful first impression 00:22:00 Hot Telephone Tips 00:12:00 Get the facts- ask the right questions 00:21:00 Discuss Solutions- learning to listen 00:10:00 Dealing with difficult customers

Informação adicional

People who prefer for distance learning People who are tight in busy life Individuals who would like to start working as a Receptionist. New Receptionist or Temporary staffs who want to learn and develop best practice receptionist skills. Experienced Receptionist who wants to develop receptionist skills.