Planning to Meet Customer Requirements

Middlesex University
Em London (Reino Unido)

Preço a consultar

Informação importante

  • Short course
  • London (Reino Unido)
  • Duração:
    1 Day
  • Quando:
    à escolha

You will develop the necessary real world skills to conduct these interviews, as well as enhancing your ability to successfully manage the appraisal process.

By the end of the session, you'll be able to:

Define the steps to a successful appraisal process

Identify how to set and agree performance standard

Informação importante
Quais são os objetivos da formação?

By the end of the session, you'll be able to:

Recognise the skills required for dealing with difficult appraisees

Identify the use of effective questioning techniques

Establish techniques to show confidence when delivering structured feedback.



Instalações e datas

Início Localização
à escolha
The Burroughs, NW4 4BT, London, Reino Unido
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O que se aprende nesse curso?

Skills and Training
Interviewing Skills
Planning Skills
Monitoring Performance
Delivering training
Customer requirements
motivational techniques
Managing Individuals


The one day course covers a wide range of highly relevant topics:
How to set clear objectives
Defining performance standards
Assessing and monitoring performance
Setting clear goals
Delivering effective feedback
The use of motivational techniques
This course is part of the Institute for Work Based Learning (IWBL) Management Series. Other workshops include:
Interviewing Skills
Managing and Delivering Training
Management in Organisations
Managing Individuals
Personal Development and Effectiveness
Completion of four of the workshops in this series and a Work Based Learning Report leads to a Middlesex University Certificate in Personal and Professional Development NQF Level 4.