Operational Management Training

dancing lion training & consultancy
In company
3 opiniões

£337 - (R$1.444)

Informação importante

  • Curso
  • In company
  • Duração:
    2 Days
  • Quando:
    à escolha
Descrição


Who should attend

❖ managers,
❖ quality managers,
❖ performance specialists, and
❖ team leaders.

This training programme is typically delivered in English.
Translators can be provided at an additional cost.

Informação importante

Requisitos:

Instalações

Instalações e datas

Início Localização
à escolha
Inhouse

Opiniões

C

09/11/2016
O melhor Very enjoyable and well presented. The trainer even provided additional useful information to the course content to help us achieve our objectives.

A melhorar No negative aspects.

Curso realizado: Novembro 2016 | Recomendarías este centro? Sí.
O

09/05/2016
O melhor The Trainer was outstanding – the best I have ever experienced.

A melhorar Everything OK.

Curso realizado: Maio 2016 | Recomendarías este centro? Sí.
C

09/09/2016
O melhor The trainer let the flow of conversation develop. Although my company organised the course, it wasn't a chore to be here.

A melhorar Nothing bad.

Curso realizado: Setembro 2016 | Recomendarías este centro? Sí.

O que se aprende nesse curso?

Performance Management
Quality Systems
Performance
Quality
Quality management
Performance Appraisal
Quality Process
KPI
SLA
Key Performance Indicator
Performance Indicator
Quality Systems
KPI

Programa

Programme objectives

❖ understanding how the process of management should work
❖ defining and using a performance management system
❖ the importance of key performance indicators
❖ reviewing current KPIs, SLAs measures and systems
❖ reviewing and improving current management information systems (MIS)
❖ identifying performance gaps
❖ levering performance – exploring ‘what if…’ scenarios
❖ levering performance – validating gaps
❖ levering performance – making it happen
❖ reviewing and setting targets
❖ using the performance management cycle