NCFE Certificate For Airport Passenger Services AgentsWest Herts College
Preço a consultar
- Watford (Reino Unido)
O que se aprende nesse curso?
This qualification will be appropriate for individuals who are seeking employment within the airport passenger service sector as well as those wishing to increase their knowledge of the tourism and passenger transport sectors. Alternatively this could be utilised for individuals who wish to formalise and develop their existing experience and skills.Entry qualifications
Learners must be 16 or overInformation about the course
This qualification aims to gain insight into the role and duties of an Airport Passenger Services Agent. It will also provide learners with knowledge of customer care and how to handle the needs of airline passengers.Course content
Unit 1 - Researching the airport industry and the role of a Passenger Services Agent
Unit 2 - Understanding the required knowledge for work at an airport
Unit 3 - Dealing effectively with the processing of passengers
Unit 4 - Identify the boarding procedure for passengers
Unit 5 - Identify the procedure for decontrolling passengers
Unit 6 - Identify the procedure for disembarking passengersAdditionality
When will I receive my results?
Results will be forwarded on as soon as they are received at the college. Please note that certificates, where awarded, can take up to 4 months to be received at the college before forwarding on to learners.Assessment
Internally assessed and externally moderated portfolio