ITIL® Service Strategy Training Course with Exam

The Knowledge Academy
Preço Emagister

£499 - (R$1.917) £449 - (R$1.725)

Informação importante

  • Curso
  • Intermediate
  • Online
  • 13 horas de estudo
  • Duração:
    90 Days
  • Quando:
    à escolha

The Knowledge Academy’s ITIL Online training course will prepare delegates for the Service Strategy exam, which is included in this course. ITIL Online Service Strategy Training Course will build on previous knowledge from the ITIL Foundation certification, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the processes needed to build, test and implement IT products and services. By choosing The Knowledge Academy's online ITIL® Service Strategy training course delegates will be able to learn at their own pace, in their chosen environment, giving them the best possible learning experience and allowing them to complete their exams when they feel ready.

Informação importante
Esta formação é para mim?

ITIL Online Service Strategy Training Course with Exam is intended for those looking to learn about the Service Strategy Training area of IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.
This Certification is most suited for:
• IT support engineers looking to specialise in network support and management
• Network Engineers
• IT professionals looking for a widely regarded industry-specific qualification
• Executive and Directors of IT department

Preço para usuários Emagister: Limited Time Offer

Requisitos: It is required that delegates complete and pass the ITIL Foundation course and exam before enrolling onto this course.


Instalações e datas

Início Localização
à escolha

O que se aprende nesse curso?

Operations Management
Decision Making
Conflict Resolution
Problem Solving
IT Project Management
Systems Administration
Service Management
IT Service Management
Service Strategy
Service Design
IT Infrastructure Library


The ITIL Online Service Strategy Training Course will cover the following topics:

  • Introduction to Service Strategy
    • The value of Service Strategy to the business
    • Service Strategy in regards to the rest of the lifecycle
    • Goals and purposes of service strategy
    • The scope of service strategy
  • Service Strategy Processes
    • The management level concepts for the five service strategy processes
    • Objectives of each process
    • Scope of each process
    • Purpose of each process
  • Service Strategy Principles
    • The four Ps of Service Strategy
    • Deciding on a Service Strategy
    • Using source strategies and service economics
  • Governance
    • Analysing IT governance
    • Setting strategy by leveraging government frameworks and bodies
  • Implementing Service Strategy
    • Developing implementation strategies which follow the lifecycle
  • Organising for Service Strategy
    • Creating an organisational design using relevant departmental and development methods
    • Influencing Service Strategy techniques and principles to create effective strategy
  • Technology considerations
    • Opportunities for service automation
    • Use of technology across the lifecycle