ITIL® Practitioner with Exam

The Knowledge Academy
5 opiniões

£499 - (R$2.030) £449 - (R$1.827)

Informação importante

Tipologia Curso
Nível Intermediate
Metodologia Online
Horário de aulas 10 horas de estudo
Duração 90 Days
Início das aulas à escolha
  • Curso
  • Intermediate
  • Online
  • 10 horas de estudo
  • Duração:
    90 Days
  • Início das aulas:
    à escolha

The Knowledge Academy’s ITIL Online training course will prepare delegates for the Practitioner exam, which is included in this course. The ITIL Online Practitioner Training Course will give delegates an understanding of the practical application of the ITIL framework in the day to day work practices to support their business objectives, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the three key areas vital to success in any improvement initiatives and the nine guiding principles ITIL Practitioner follows. By choosing The Knowledge Academy's online ITIL® Practitioner training course delegates will be able to learn at their own pace, in their chosen environment, giving them the best possible learning experience and allowing them to complete their exams when they feel ready.

Informação importante
Esta formação é para mim?

ITIL Online Practitioner Training Course with Exam is intended for those looking to learn about IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.
This Certification is most suited for:
• IT professionals looking for a widely regarded industry-specific qualification
• IT support engineers looking to specialise in network support and management
• Executive and Directors of IT department
• Network Engineers

Preço para usuários Emagister: Limited Time Offer

Requisitos: It is required that delegates complete and pass the ITIL Foundation course and exam before enrolling onto this course.


Instalações e datas

Início Localização
à escolha
Início à escolha


Isabel Mondorf
O melhor Great guide, effective planning, addressed all inquiries, gave all materials and cordial study atmosphere.

A melhorar Nothing.

Curso realizado: Setembro 2016 | Você recomendaria esse centro?
O melhor Teaching methodology is great.

A melhorar Everything OK.

Curso realizado: Setembro 2016 | Você recomendaria esse centro?
O melhor Could be better.

A melhorar The course was slammed into 5 working days. An excessive amount of data to take on board and completely comprehend inside that timescale. No snacks served at lunch. For £1600, a touch of sustenance would not go wrong.

Curso realizado: Setembro 2016 | Você recomendaria esse centro?

O que se aprende nesse curso?

Decision Making
Performance Management
Conflict Resolution
Problem Solving
Systems Administration
Communication Skills
Organizational Skills
Communication Training
Effective Communication
Service Operations
Service Management
IT Service Management
IT Infrastructure Library
CSI Approach
Communication Training
Effective Communication


This ITIL® Practitioner Online Training Course training course covers the following topics:

  • ITSM Guiding Principles
  • CSI Approach and Measuring Improvement
    • Purpose and Main Outputs of each CSI Approach Step
    • Critical Success Factors
    • Analysing KPIs and CSFs
  • Organisational Change Management
    • Value and Purpose of OCM activities
    • Using OCM tools and techniques to support improvement
    • Apply knowledge of OCM when planning and implementing improvements
  • Communication
    • The importance and benefits of effective communication
    • Understanding principles of communication
    • Supporting improvement with communication tools
  • The Nine Guiding Principles
    • Start where you are
    • Focus on value
    • Work holistically
    • Observe directly
    • Collaborate
    • Design for experience
    • Progress iteratively
    • Keep it simple
    • Be transparent