Quality Seal Emagister EMAGISTER CUM LAUDE

ITIL® Foundation Training Course with Exams

The Knowledge Academy
Online
2 opiniões
Preço Emagister

£399 - (R$1.747) £299 - (R$1.309)

Informação importante

  • Curso
  • Beginner
  • Online
  • 13 horas de estudo
  • Duração:
    90 Days
  • Quando:
    à escolha
Descrição


The Knowledge Academy’s ITIL Online training course will prepare delegates for the Foundation exam, which is included in this course. The ITIL Foundation Online Training Course will give delegates an understanding of the key concepts, terminology and elements that will allow them to improve their career prospects and abilities within the workplace. Students will learn about the lifecycle stages and the links between them, the different processes used and how they contribute to service management practices. By choosing The Knowledge Academy's online ITIL® Foundation training course delegates will be able to learn at their own pace, in their chosen environment, giving them the best possible learning experience and allowing them to complete their exams when they feel ready.

Informação importante
Esta formação é para mim?


ITIL Online Foundation Training Course with Exam is intended for those looking to learn about IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.
This Certification is most suited for:
• IT professionals looking for a widely regarded industry-specific qualification
• IT support engineers looking to specialise in network support and management
• Executive and Directors of IT department
• Network Engineers

Preço para usuários Emagister: Limited Time Offer

Requisitos: The ITIL Online Foundation Training Course with Exams has no pre-requisites and is open to everyone.

Instalações

Instalações e datas

Início Localização
à escolha
Online

Opiniões

C

23/09/2016
O melhor This course was an agreeable ordeal and the subject matter was nicely exhibited, supported by a great administrator.

A melhorar No negative aspects.

Curso realizado: Setembro 2016 | Recomendarías este centro? Sí.
K

23/09/2016
O melhor This is one of the hardest things I have done - and its quite a good time that i have been doing courses/degrees/qualifications. The coach was astounding and exceptionally proficient, however the conveyance style was not one coordinating my learning style (despite the fact that it appeared to suit different understudies - can't please everybody). Day 4 (expert prep) was important. By and large an extraordinary course in case you are hoping to get an incredibly famous capability.

A melhorar N/A.

Curso realizado: Setembro 2016 | Recomendarías este centro? Sí.

O que se aprende nesse curso?

Financial Management
Change Management
Management
Operations Management
Decision Making
Event Management
Conflict Resolution
Problem Solving
IT Project Management
IT
IT Management
Demand Economics
Service Operations
Supply Management
Service Management
ITIL
Technical Management
Business IT
IT Service
Service Strategy
IT Infrastructure Library
Management
Supply Management

Programa

The ITIL® Foundation Online Training Course covers the following topics:

  • Practicing Service Management
    • Good Practice
    • Functions, Processes and Roles
    • Development of new services
    • Improvement of existing services
  • Service Strategy
    • Types of Service Provision
    • Financial and Demand Management
    • Business Case
  • Service Operation
    • Incident and problem management
    • Functions (service desk, operations management, technical management)
    • Request Fulfilment
    • Event Management
  • Service Transition
    • Change Management
    • Knowledge Management
  • Service Design
    • Service Catalogue Management
    • Supplier Management
    • IT Service Continuity Management
    • Information Security Management