Introductory Certificate In Hospitality Customer Service

West Herts College
Em Watford (Reino Unido)

Preço a consultar

Informação importante

  • Curso
  • Watford (Reino Unido)
  • Duração:
    1 Week
Descrição

The programme enables understanding of the importance of good customer service in all sectors of the industry, identifying organisational needs and expectations in respect of service levels delivered in all businesses.
Suitable for: Anyone working in a customer facing role within the hospitality industry.

Informação importante

Requisitos: None.

Instalações

Instalações e datas

Início Localização
23 outubro 2009
22 janeiro 2010
26 fevereiro 2010
30 abril 2010
25 junho 2010
Watford
Langley Road, WD17 4YH , Hertfordshire, Reino Unido
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O que se aprende nesse curso?

Hospitality Management
Hospitality
Customer Service

Programa

Course suitability

Anyone working in a customer facing role within the hospitality industry.

Information about the course

The programme enables understanding of the importance of good customer service in all sectors of the industry, identifying organisational needs and expectations in respect of service levels delivered in all businesses.

Presenting a professional image, communication skills and complaint handling.

Additionality

When will I receive my results?

Results will be forwarded on as soon as they are received at the college.  Please note that certificates, where awarded, can take up to 4 months to be received at the college before forwarding on to learners.

Assessment

A True/False question paper at the end of the course.

Progression

Level 2 Customer Service.

 

Informação adicional

Payment options: UK/EU Fee : £57.00 Overseas Fee : £86.00 Part-time enrolments are subject to an additional annual registration fee of £10 payable once only per academic year (exemptions may apply).