Hospitality And Hospitality Operations Management: an International Perspective(manila, Philippines)

HRODC Postgraduate Training Institute
Em Central London (Reino Unido), Abu Dhabi, United Arab Emirates (United Arab Emirates), Abuja, Nigeria (Nigeria) e 21 sedes mais


Informação importante

  • Curso
  • Em 24edes
  • Duração:
    20 Days
  • Quando:
    à escolha

Suitable for: Managers of an Hospitality Industry, Directors of an Hospitality Industry, Owners of an Hospitality Industry, Hospitality workers who wish to gain management skills for upward mobility, Developers in the timeshare, vacation ownership and condominium/hotel industries, Key personnel working for chamber of commerce, convention and visitors bureaus, tourism boards, and hotel/motel associations, Other professionals involved in the development of infrastructure for the hospitality industry

Informação importante

Requisitos: Degree or Work Experience


Instalações e datas

Início Localização
à escolha
Abu Dhabi, United Arab Emirates
Khalifa Street, 44486, Abu Dhabi, United Arab Emirates
Ver mapa
à escolha
Abuja, Nigeria
Cadastral Zone A0, Central Business District, Abuja, 7069, Nigeria, Nigeria
à escolha
Addis Ababa, Ethiopia
Kirkos Subcity Kebele, 21555, Ethiopia, Ethiopia
Ver mapa
à escolha
Algiers, Algeria
Pins Maritimes, 16000, Algeria, Algeria
Ver mapa
à escolha
Athens, Greece
Sofias Avenue, 11528, Grecia Central y Evvoia, Grécia
à escolha
Bandar Seri Begawan
Jalan Tasek, BS8674, Brunei, Brunei
Ver mapa
Ver todas (24)

O que se aprende nesse curso?

Operations Management
Hospitality Management
IT Development
IT Management
Skills and Training



Hospitality and Lodging: An Overview

  • Hospitality, Defined
  • Hospitality Management, Defined
  • What Makes up the Hospitality Industry
  • Development of Hospitality
  • Hospitality Industry leaders
  • The Pineapple Tradition
  • Hospitality vis-à-vis Tourism
  • Characteristics of the Hospitality Industry
  • Philosophy of Hospitality Industry
  • Sustainable Hospitality
  • Success in Service
  • Usual Situations in the Hospitality Industry
  • Focusing in Service
  • Service and Total Quality Management (TQM)
  • Case Study –Disney
  • Essential Characteristics of Hospitality Establishment Staffs
  • Careers
  • Career Goals
  • Self-Assessment and Personal Philosophy
  • Professional Organizations
  • Current Developments in the Hospitality Management


Operations Management: An Introduction


  • Defining Operations management
  • The Origins of Operations Management
  • Development of Operations Management
  • Adam Smith’s Contribution to Operations Management
  • Modern Operations Management
  • Crucial Elements of Operations Management

The Hotel Business


  • Franchising in the Hospitality Industry
  • Referral Associations
  • Management Contracts
  • Real Estate Investment Trusts
  • Hotel Development
  • Economic Impact of Hotels
  • Classification of Hotels
  • Types and Locations of Hotels
  • Best, Biggest, and Most Unusual Hotels and Chains
  • Vacation Ownership
  • International Perspective
  • Sustainable or Green Lodging
  • Current Developments in Hotel Development

Rooms Division Operations


  • Functions and Departments of a Hotel
  • Management Structure
  • Role of the Hotel General Manager
  • The Executive Committee
  • The Departments
  • Revenue Management
  • Reservations Manager
  • Communications CBX or PBX
  • Guest Services/Uniformed Services
  • Concierge
  • Housekeeping
  • Laundry
  • Sustainable Lodging
  • Security/Loss Prevention
  • Current Developments in Hotels and Room Division Operations

Food and Beverage Operations

  • Food and Beverage Management
  • Food & Beverage Organization Chart
  • Kitchen
  • Food Operations
  • Bars
  • Stewarding Department
  • Catering Department
  • Room Service/In-Room Dining
  • Sustainable Food and Beverage Operations
  • Current Developments in Food and Beverage Operations


  • Wine
  • Light Beverage Wines
  • Sparkling Wines
  • Fortified and Aromatic Wines
  • The History of Wine
  • The Wine-Making Process
  • Wine Matching with Food
  • Major Wine-Growing Regions
  • Reading Wine Label
  • Wine and Health
  • Sustainable Wine Production
  • Spirits
  • Non-alcoholic Beverages
  • Bars and Beverage Operations
  • Restaurant and Hotel Bars
  • Nightclubs
  • Brewpubs and Microbreweries
  • Sports Bars
  • Coffee Shops
  • Liquor Liability and the Law
  • Current Developments in the Beverage Industry

The Restaurant Business

  • Introducing the Restaurant Business
  • Classical Cuisine
  • Food Trends and Practices
  • Culinary Practices
  • Developing a Restaurant
  • Operating Philosophy, Mission,
  • Goals, and Objectives
  • Restaurant Market
  • Restaurant Concept
  • Restaurant Location
  • Restaurant Ambiance
  • Sustainable Restaurants
  • Menu Planning
  • Classifications of Restaurants
  • Hamburger
  • Pizza
  • Chicken
  • Sandwich Restaurants
  • Bakery Café
  • Current Developments in Restaurant Business

Restaurant Operations – Front of the House and Back of the House

  • Front of the House
  • Restaurant Organizational Chart
  • Restaurant Forecasting
  • Service
  • Types of Restaurant Service
  • Suggestive Selling
  • Front of the House Restaurant Systems
  • Back of the House Restaurant Systems
  • Back of the House
  • Kitchen/Food Production
  • Staffing and Scheduling
  • Training and Development
  • Production Procedures
  • Management Involvement and Follow Up
  • Employee Recognition
  • Food Cost Control Process
  • Purchasing
  • Receiving, Storing, Issuing
  • Budgeting
  • Restaurant Accounting
  • Balance Sheet
  • Lease and Controllable Expenses
  • Restaurant Manager Job Analysis
  • Current Developments in Restaurant Operations

Managed Services

  • Overview of Managed Services
  • Airlines and Airports
  • Military
  • Elementary and Secondary Schools
  • Colleges and Universities
  • Managing Managed Services
  • Sustainable Managed Services
  • Health Care Facilities
  • Business & Industry
  • Managed Service Other Than Food
  • Leisure and Recreation
  • Stadium Points of Service
  • Other Facilities
  • Advantages and Disadvantages
  • Current Developments  in Managed Services

The Interrelated Nature between Hospitality Management and Tourism

  • What is Tourism?
  • Benefits of Tourism
  • Long-Term Prospects: Tourism 2020 Vision
  • The Five Ages of Tourism
  • Pre-Industrial Revolution
  • Rail, Automobile, and Coach Travel
  • Travelling by Train
  • Rail Travel Abroad
  • Travelling by Car
  • Travelling by Bus
  • Airlines
  • The-Hub-and-Spoke System
  • New Airplanes
  • Components of Airline Profit and Loss
  • Load Factor
  • Cruise Ships
  • Cruise Market
  • The Economic Impact of Tourism
  • The Multiplier Effect
  • Promoters of Tourism
  • Business Travel
  • Social and Cultural Impact of Tourism
  • Ecotourism
  • Sustainable Ecotourism
  • Cultural, Heritage, Nature and Volunteer Tourism
  • World Heritage Sites
  • Current Developments in Tourism 

Recreation, Attractions, and Clubs

  • Recreation, Leisure, and Wellness
  • Government-Sponsored Recreation
  • National Park Service
  • National Park Management
  • Public Recreation and Parks Agencies
  • Commercial Recreation and recreation Management
  • National Park Management
  • Public Recreation and Parks Agencies
  • Theme Parks
  • Size and Scope of the Theme Park Industry
  • Case Studies:
  • Regional Theme Parks
  • Animal Attractions
  • Historic Places/Sites
  • Museums
  • Performance Arts
  • Destinations
  • Managing Attractions
  • Clubs
  • Size and Scope of the Club Industry
  • Club Management
  • Non-commercial Recreation
  • Current Developments in Recreation and Leisure

Gaming Entertainment

  • Casino Resort
  • What is Gambling?
  • Comps: A Usual Part 
  • of an Unusual Business
  • Types of Casino Operations
  • Components of Casino Resorts
  • Evolution of Gambling and Casinos
  • Working in a Casino Resort
  • The Mirage Effect
  • Sustainability in Gaming Entertainment
  • Career Information
  • Current Developments in the Gaming Entertainment Industry

Meetings, Conventions, and Expositions

  • Development of the Industry
  • Size and Scope of the Industry
  • Key Players in the Industry
  • Destination Management Companies
  • Meeting Planners
  • Service Contractors
  • Types of Meetings
  • Association Meetings
  • Conventions and Expositions
  • Types of Associations
  • Types of Meetings
  • Meeting Planning
  • Contracts
  • Conference Event Order
  • Venues for Meetings, Conventions, and Expos
  • Trends

Special Events

  • Functions of Event Planners
  • Event Management
  • The Event Planning Process
  • Challenges and Tools for Event Planners and Managers
  • Classifications of Special Events
  • Required Skills and Abilities for Event Management
  • Special Event Organizations
  • Sustainability in Special Events
  • The Special Events Job Market
  • Current Developments in Special Events