Diploma in Professional Receptionist.

Diploma in Professional Receptionist - Online

Global Edulink
Online
Preço Emagister

£449 - (R$1.924) £45 - (R$193)

Informação importante

  • Curso intensivo
  • Intermediate
  • Online
  • Duração:
    365 Days
  • Quando:
    à escolha
Descrição

Are you looking to be a highly paid professional receptionist? Give your career a boost with the well recognised Global Edulink Diploma Level Receptionist training course. Global Edulink, as a leading receptionist training courses provider in the UK, this diploma allows you to enhance your receptionist skills and prove to employers and recruiters that you’re able to provide reception, switchboard and clerical duties to the highest standards.

This Diploma (course pack) has 3 Units. 1st unit delivers tutorials for develop your Customer service skills and 02nd unit delivers tutorials for develop your Telephone handling and administrative skills and 03rd Unit delivers tutorials to develop your business communication skills.

Informação importante
Esta formação é para mim?

People who prefer for distance learning
People who are tight in busy life
Individuals who would like to start working as a Receptionist.
New Receptionist or Temporary staffs who want to learn and develop best practice receptionist skills.
Experienced Receptionist who wants to develop receptionist skills and admin skills further.

Qual é o processo de inscrição?

On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements etc.

Preço para usuários Emagister: Special promotion price.

Requisitos: Learners should be ages 16 or over to undertake the qualification. Basic understanding of English language and literacy are required to attend this course. There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Instalações

Instalações e datas

Início Localização
à escolha
Online

O que se aprende nesse curso?

Minute Taking
Receptionist
Interview Techniques
Business Communication
Meetings
Listening Skills
Database Management
Communication Skills
CV Writing
Microsoft Office

Programa

Description

This online Professional Receptionist Training course is covered 70 guided learning hours and each Unit 01 & 2 is covered 20 guided learning hours and Unit 3 covers 30 Guided learning hours you will study following 3 Units:

Unit 01; Developing Customer Service Skills (Guided learning hours; 20 hours)

  • Meeting and Greeting Visitors (Welcoming guests upon arrival and using correct terminology).
  • The role of the Receptionist.
  • Principles to create powerful first impression.
  • Principles to confirm how your message comes across.
  • How can you identify the customer needs?
  • Learning to Listen.
  • Handling difficult customers and difficult situations.
  • Role play sessions (Only for classroom learners).

Unit 02; Developing Telephone handling and administrative skills (Guided learning hours; 20 hours)

  • Practice good telephone skills.
  • Data base Management (Booking/ reservation Procedure).
  • Checking-In and Checking-Out guests using the software (Opera PMS V5 Software).
  • Follow routine administrative procedures.
  • Deal effectively with security and safety issues.
  • Successful meeting and minutes.
  • Meeting and accommodation arrangements.

Unit 03; Developing Business Communication Skills(Guided learning hours; 30 hours)

  • Job functions and Description of Receptionist.
  • Note Taking.
  • Tips for Speed Reading.
  • Creating an Effective CV and Cover Letter.
  • How to face a Job Interview?
  • Writing a Job Description.
  • Time Management.
  • Confidence Building.
  • Social Media for Personal and Professional Development.
  • Documents proofreading.
  • Data Management, Record Keeping and Filing.
  • Organising and Planning.
  • Microsoft Word.
  • Microsoft Excel.
  • Microsoft Power-Point.
  • Microsoft Outlook

Method of Assessment

At the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Informação adicional

Why you choose us;

This is one of most demanded online training programmes we offer. This training is well designed in accordance with Job market requirement. The video contains actual training which we deliver in our class room. We give not only study materials but also more supportive materials for your career life. Access to Mock exam and mentor supports. Excellent and flexible mentor supports by our team of experienced tutors/trainers. Effective and efficient administrative service from our staff for your inquiries. Instant technical supports and live chat service for your inquiries. This is very helpful for international learners. Quick results and delivery of your certificate. Career development services and counselling. Support for finding a job – You can access and register for our job portal (jobsite) to find the employers.

Career path

Start your employment as a professional receptionist/ Switchboard operator/ Telephonist and you move up as administration assistant, personal assistant, secretary, office administrator or you can be specialise in marketing or sales if you may need to be specialised in one area. As this is very important figure in any organisation you can work for high profile organisation with your experience.