DIPLOMA IN PROFESSIONAL RECEPTIONIST - ONLINEGlobal Edulink
Preço a consultar
- 70 horas letivas
O que se aprende nesse curso?
Course description: This online Professional Receptionist Training course is covered 70 guided learning hours. Unit 01; Developing Customer Service Skills Meeting and Greeting Visitors (Welcoming guests upon arrival and using correct terminology). The role of the Receptionist. Principles to create powerful first impression. Principles to confirm how your message comes across. How can you identify the customer needs? Learning to Listen. Handling difficult customers and difficult situations. Role play sessions (Only for classroom learners). Unit 02; Developing Telephone handling and administrative skills Practice good telephone skills. Data base Management (Booking/ reservation Procedure). Checking-In and Checking-Out guests using the software (Opera PMS V5 Software). Follow routine administrative procedures. Deal effectively with security and safety issues. Successful meeting and minutes. Meeting and accommodation arrangements. Unit 03; Developing Business Communication Skills Effective Business Communication (Business Document Production). Develop effective/technical writing skills. CV writing skills; guidance on creating the correct CV and Personal statements. Interview techniques; guidance on how to perform in an interview. Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook [/read]
People who prefer for distance learning People who are tight in busy life Individuals who would like to start working as a Receptionist. New Receptionist or Temporary staffs who want to learn and develop best practice receptionist skills. Experienced Receptionist who wants to develop receptionist skills and admin skills further.