Diploma in Office Administration & Reception - OnlineGlobal Edulink
£355 - (R$1.352)
- 90 horas letivas
O que se aprende nesse curso?
Unit 01; Developing Customer Service Skills (Guided learning hours; 20 hours) Meeting and Greeting Visitors The role of the Receptionist. Principles to create powerful first impression. Principles to confirm how your message comes across. How can you identify the customer needs? Learning to Listen. Handling difficult customers and difficult situations. Unit 02; Developing Business Communication & ICT Skills (Guided Learning Hours: 20) Business Reports and Letter Writing. E-mails Writing Tips. Typing (Choose from selection). Typing Speed Development. Microsoft Word. Microsoft Excel. Microsoft PowerPoint. Microsoft Outlook. Microsoft Access. Microsoft Project Management (MS Project). Unit 03: Managing business environment and personal & professional development (Guided Learning Hours: 20) Job functions and Description of Office Admin/ and Office Manager. Diary Management. Handling Confidential Documents. Successful Meeting Minutes. Note Taking. Tips for Speed Reading. Creating an Effective CV and Cover Letter How to face a Job Interview? Time Management. Confidence Building. Social Media for Personal and Professional Development. Documents proofreading. Data Management, Record Keeping and Filing. Appointment Booking and Arranging Interviews. Delivering Postal Mail. Dictating. Organising a Meeting. Event Planning. Arrange Business Travel & Accommodation. Unit 04; Record keeping of Financial and human resource (Guided Learning Hours; 30) Bookkeeping. Managing Inventory and budget. Working with Invoices and receipts. Payroll Management. QuickBooks for Payroll Management. Understanding of Management. Managing People and Performance. Managing Business Environment. Recruiting, Hiring and Training Employees. Motivating Employees. Writing Job Description. Conducting New Employee Orientation. Type of Employee Training Programme. Employees Performance Analysis. Business Law Planning and Problem Solving.
This course is designed for individual/groups who prefer distance learning and deal with a busy with life. Individuals who would like to start working as a Receptionist/ Office Administrator/ Office manager/ Administration Assistant/Secretary. Individuals who want to further develop their skills in advance office administration tasks such as ICT, Finance and human resources, etc. Experienced Office Administrative people who want to develop an understanding of IT and Administration skills including finance, human resources etc.