Comprehensive Video Tutorials

Customer Service Series Online Course (12 months Access)

CareerVision Training

£396 - (R$1.723)

Informação importante

  • Curso
  • Online
  • Duração:
  • Quando:
    à escolha
  • Campus online

In this Customer Service Series training course, quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Learn how to deal effectively with angry customers, clients, or colleagues while collaborating to create a win-win outcome. This training course series pinpoints the skills that will make every employee aware of the importance of excellent customer service.


 •  Upset customers will develop trust in your business when their problems are solved.
 •  Employees learn skills necessary to create a positive customer experience.
 •  Grow your business by focusing on your customers needs.


Informação importante

Instalações e datas

Início Localização
à escolha

O que se aprende nesse curso?

Customer Service


Calming Upset Customers

Section A: Calming Upset Customers
 *  Introduction
 *  Course Overview

Section B: Why Customers Get Upset
 *  People and Systems
 *  Why Customers Leave
 *  Avoidable Upsets
 *  Key Fact

Section C: Responding to Upset Customers
 *  First Impressions
 *  Right Words
 *  Key Fact

Section D: Calming Your Customers
 *  Listening
 *  Calming Techniques
 *  The Telephone
 *  Reaching Agreement
 *  Key Fact
 *  Customer Satisfaction


Connecting to Customers through Customer Service

Section A: Customer Satisfaction
 *  The Customer Service Connection
 *  Working with Customers
 *  Extraordinary Customer Service
 *  The Customer Service Resource
 *  Key Point


Helping Customers through Quality Service

Section A: Serving Customers, Helping People
 *  Customer Service
 *  Making Your Customers Feel Welcome
 *  Asking and Listening
 *  Giving Your Undivided Attention
 *  Going the Extra Mile
 *  Showing Appreciation
 *  Golden Rule


The Cornerstones of Sales and Customer Service

Section A: Customer Service and Selling
 *  Spectacular Service

Section B: Three Cornerstones
 *  Listening
 *  Probing
 *  Building the Sale

Section C: Service Impact
 *  Customer's Perception
 *  Customer Clues
 *  Finding Specific Needs

Section D: Strengthening Sale Knowledge
 *  Salesman Test