Customer Service

West Herts College
In company

Preço a consultar

Informação importante

  • Curso
  • In company
  • Duração:
    2 Years
Descrição


Suitable for: This NVQ is ideal for employees working in a Customer Service environment.

Informação importante
Instalações

Instalações e datas

Início Localização

Inhouse

O que se aprende nesse curso?

Customer Service Skills
Customer Care

Programa

Entry Qualifications

Train to Gain NVQs are available free of charge to all employees aged 19-64 that do not already have a full Level 2 qualification.

Information about the course

This NVQ is ideal for employees working in a Customer Service environment.

Learners must achieve 7 units in total two mandatory units plus a choice of five from the options stated.

Mandatory units

The following two core units are compulsory covering the areas essential for success in this work:

  • Prepare yourself to deliver good customer service
  • Provide customer service within the rules

Tailor your course to your experience and skills with a choice of five units from the following:

Choose a minimum of one unit from this section

  • Give customers a positive impression of yourself and your organisation
  • Promote additional services or products to customers
  • Process customer service information
  • Live up to the customer service promise
  • Make customer service personal
  • Go the extra mile in customer service
  • Deal with customers in writing or using ICT
  • Deal with customers face to face
  • Deal with customers by telephone

Choose a minimum of one unit from this section

  • Deliver reliable customer service
  • Deliver customer service on your customers premises
  • Recognise diversity when delivering customer service

Choose a minimum of one unit from this section

  • Recognise and deal with customer queries, requests and problems
  • Resolve customer service problems

Choose a minimum of one unit from this section

  • Develop customer relationships
  • Support customer service improvements
  • Develop personal performance through delivering customer service