Flexible training tailored for your business needs

Core Customer Service and Communication Skills Training

dancing lion training & consultancy
In company
5 opiniões

£337 - (R$1.414)

Informação importante

  • Curso
  • In company
  • Duração:
    2 Days
  • Quando:
    à escolha

In today’s competitive and price conscious market we all appreciate it is not enough to just to provide a basic service to the customer over the telephone. Companies must now provide real value for money and satisfy their customer’s expectations. In this core skills development programme, participants will learn how to recognize and meet customers requirements.

This training programme is typically delivered in English.
Translators can be provided at an additional cost.

In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates.

Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information.

Informação importante
Quais são os objetivos da formação?

This course is an excellent tool for building customer service and telephone communication skills. The range of topics, tailored skills, practice exercises, style of training and individualized coaching will ensure all participants benefit.

Esta formação é para mim?

All customer facing staff, contact centre agents, advisors, and anyone representing your brand.


Instalações e datas

Início Localização
à escolha


Quality Manager
O melhor Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.

A melhorar Nothing.

Curso realizado: Julho 2016 | Você recomendaria esse centro?
Outsource Manager
O melhor The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.

A melhorar Everything OK.

Curso realizado: Agosto 2016 | Você recomendaria esse centro?
Customer Care Manager
O melhor An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.

A melhorar Nothing bad.

Curso realizado: Março 2016 | Você recomendaria esse centro?

O que se aprende nesse curso?

Public Speaking
Customer Care
Conflict Resolution
Problem Solving
Community Education
Customer Service
Communication Skills
Organizational Skills
Business Plan
Time management
Communication Training
Customer relationship
Communication Training
Problem Solving
Problem Solving
Communication Training


Programme objectives

To assist participants to develop their telephone communication and customer service skills so they can provide a friendly, effective service to customers, contributing to achieve business objectives.

By the end of the course participants will be have gained the following skills:

  1. ❖understanding and assessing the impact you make over the telephone
  2. ❖the dynamics of effective communication
  3. ❖becoming aware of vocal tones and communication habits that can create misunderstanding and negative reactions
  4. ❖questioning and listening skills
  5. ❖directing the conversation to a successful outcome
  6. ❖creating rapport with clients who have different communication styles
  7. ❖dealing with difficult or abusive clients
  8. ❖overcoming barriers at work
  9. ❖opening and closing the call professionally.