Flexible training tailored for your business needs

Core Customer Service and Communication Skills Training

dancing lion training & consultancy
In company

£495 - (R$1.902)

Informação importante

  • Curso
  • In company
  • Duração:
    2 Days
  • Quando:
    à escolha

In today’s competitive and price conscious market we all appreciate it is not enough to just to provide a basic service to the customer over the telephone. Companies must now provide real value for money and satisfy their customer’s expectations. In this core skills development programme, participants will learn how to recognize and meet customers requirements.

Informação importante
Quais são os objetivos da formação?

This course is an excellent tool for building customer service and telephone communication skills. The range of topics, tailored skills, practice exercises, style of training and individualized coaching will ensure all participants benefit.

Esta formação é para mim?

All customer facing staff, contact centre agents, advisors, and anyone representing your brand.


Instalações e datas

Início Localização
à escolha

O que se aprende nesse curso?

Public Speaking
Customer Care
Conflict Resolution
Problem Solving
Community Education
Customer Service
Communication Skills
Organizational Skills
Business Plan
Time management
Customer relationship


Programme objectives

To assist participants to develop their telephone communication and customer service skills so they can provide a friendly, effective service to customers, contributing to achieve business objectives.

By the end of the course participants will be have gained the following skills:

  1. ❖understanding and assessing the impact you make over the telephone
  2. ❖the dynamics of effective communication
  3. ❖becoming aware of vocal tones and communication habits that can create misunderstanding and negative reactions
  4. ❖questioning and listening skills
  5. ❖directing the conversation to a successful outcome
  6. ❖creating rapport with clients who have different communication styles
  7. ❖dealing with difficult or abusive clients
  8. ❖overcoming barriers at work
  9. ❖opening and closing the call professionally.