Communication, Information Gathering, Analysis and Report Writing - Intensive Full-time - (London)

HRODC Postgraduate Training Institute
Em Central London (Reino Unido) eCaracas, Venezuela (Venezuela), Wolverhampton (Reino Unido)

£38.000 - (R$160.240)

Informação importante

  • Training
  • Advanced
  • Em 3edes
  • 360 horas letivas
  • Duração:
    3 Months
  • Quando:
    à escolha

Limited Objectives: By the end of the specified learning and development activities, delegates will be able to: Demonstrate their ability to spell unusual words. Demonstrate their Mastery of the English 'Peculiars'. Identify words with silent consonants, reflecting this factor in their spelling. Demonstrate their ability to identify words with silent consonants, reflecting this factor in their spelling. Demonstrate their ability to recall the different parts of speech, in the English Language.
Suitable for: This course is designed for: Secretaries. Reception Administrators. Managers. Supervisors. Team Leaders. Business Owners. Board of Directors. CEO's. Executives. Training and Employee Communication Professionals. Other Professionals at all levels who wish to have more effective business conversation

Informação importante

Requisitos: Degree or Work Experience


Instalações e datas

Início Localização
à escolha
Caracas, Venezuela
Avenue Casanova, 1050, Miranda, Venezuela
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Central London
Carburton Street, W1W 5EE, London, Reino Unido
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122a Bhylls Lane, WV3 8DZ, West Midlands, Reino Unido

O que se aprende nesse curso?

English Language
Report Writing
Cross Cultural
Business Communication
Customer Care
Full Time
Business Plan
Time management
Cultural Communication
Communication Training
Ms PowerPoint
IT Management
Business Report Writing
Meetings Documentation
Information Gathering
Information Processing
Information Presentation
Multimedia (Oral Visual) Presentation
Business Research Writing
Culture and Cross-Cultural Communication
E-mail Writing
Orders and Their Fulfilment
Invoicing and Settlement of Account
Complaints and Adjustments
Credit and Status Inquiries


Modules' Title:
The Use of English Language: An Introduction to English Grammar
Advanced Business Communication
Information Gathering, Processing and Presentation
Information Gathering, Processing and Presentation
Business Research Writing
Business Report Writing
Culture and Cross-Cultural Communication
Effective Time Management

Limited Contents, Concepts and Issues:

Module 1 - The Use of English Language: An Introduction to English Grammar
  • Spelling Unusual Words
  • Vowels and Consonants
  • The Silent Vowels
  • The Peculiars
  • Speech Organisation
  • Nouns –
  • Common Nouns
  • Proper Nouns
  • ‘Noun in a position’
  • Countable
  • Uncountable
  • Pronouns
  • Types of Pronouns
  • Relative Pronoun
  • Personal Pronoun
  • Indefinite Pronoun
  • Demonstrative Pronoun
  • Reflexive Pronoun
  • Interrogative Pronoun
  • Verbs
  • Transitive Verbs
  • Intransitive Verbs
  • Adjectives
  • Adverbs
  • Prepositions
  • Exclamations or Interjections
  • Conjunction
  • Gerunds
  • The Superlatives
  • Using Tense appropriately
  • Present Tense
  • Past Tense
  • Simple Present Tense
  • Present Perfect Tense
  • Pluperfect or Past Perfect Tense
  • Future tense
  • Fundamentals of Reported Speech
  • Subjects and Objects
  • Relating number of verb to number of subject or object
  • Clauses
  • Main clauses
  • Subsidiary clauses
  • Types of clauses
  • Defining clauses
  • Non-defining clauses
  • Noun clauses
  • Adjectival clauses
  • Adverbial clauses
Module 2 - Advanced Business Communication

  • Principles of Business Writing
  • 4 Stages of Writing
  • Using Mind Maps and Writing Plan
  • Business Correspondence
  • Common Mistakes in Business Letter Writing
Presentation of Business Documents
  • Parts of a Business Letter
  • Business Letter Formats
  • Styles in Business Correspondence
  • Open Punctuation
  • Memos
  • Fax Messages
Module 3 - Information Gathering, Processing and Presentation

  • Instrument Design, Information Gathering, Analysis and Presentation:
  • Sources of Information
  • Secondary Sources of Information
  • Primary Sources of Information
  • Combining Primary and Secondary Sources of Information
  • Selecting appropriate background information
  • Choosing The Methodology for collecting information
  • Qualitative Approaches to collecting information
  • Quantitative Approaches to collecting information
  • Combining or ‘Triangulating’ The Methods of collecting information
  • Data Gathering Techniques
  • Surveys
  • Participant Observation
  • Conversation Analysis
  • Documentary Analysis
  • Focus Groups
  • Interviews
  • Questionnaires
  • Structuring Interview and Questionnaire Items
  • Closed-Ended Questions
  • Open-Ended Questions
  • Non-Forced-Choice Closed Ended Questions
  • Sampling as an Important Element of gathering information
  • The Sampling Frame
  • Sampling Techniques
  • Convenience or Non-random Samples
  • Quota Sample
Module 4 - Multimedia (Oral Visual) Presentation and Meeting’s Minute-Taking
  • Preparing For the Presentation
  • Electronic Presentations
  • The Presentation
  • The Introduction to Your Presentation
  • Avoiding Stage-Fright
  • Eye Contact, Posture and Other Forms of Body Language
  • Verbal Communication
  • Written Communication
  • Oral Communication - Audibility, Intonation, etc..
  • Improving the Relevance of Information Presented
  • Addressing Questions
  • Designing PowerPoint Presentations
  • Choosing PowerPoint Background
  • Using PowerPoint Templates
  • Using Sound and Animation, Appropriately
  • Adding Automatic Run
  • Timing the Presentation for Automatic Run
  • Enhancing Presentations with ‘Dim’ Effect
  • Choosing the Appropriate ‘Dim Effect’
Module 5 - Business Research Writing

Business Research: An Introduction
  • Defining Research
  • Overview of Business Research
  • Importance of Research
  • Key Concepts of Research
  • Business Research and the Organisation
  • Research Skills
  • Research Process
  • Academic vs. Organisational Research
  • Role of the Supervisor
Developing a Research Topic
  • Nature of the Topic
  • Characteristics of a Good Research Topic
  • Formulating Research Questions
  • Developing Aims and Objectives
  • Theory, Research Questions and Objectives
Conducting a Literature Review
  • Nature of the Literature Review
  • Literature Review Process
  • Sources of Literature
  • Critical Review
  • Structure of a Literature Review
Module 6 - Business Report Writing
  • Planning and Outlining the Report
  • Report Planning
  • Outlining the Report
  • Collaborative Writing
  • Ethical Considerations
  • Making the Report
  • Report Draft
  • Revising and Editing the Report
  • Collaborative Writing
  • Ethical Considerations
  • Writing Style and Lapses
  • Choosing a Writing Style
  • Frequently Occurring Writing Lapses (FOWLs)
  • Electronic Tools in Identifying FOWLs
  • Collaborative Writing
  • Report Illustration
  • Purposes of Visuals
  • Determinants of Effective Visuals
  • Selecting and Developing Visuals
  • Graphics Tools for Developing Visuals
  • Ethical Considerations
  • Report Format
  • Formatting the Report
  • Principles of Document Design
  • Writing Routine Reports
  • Common Routine Reports
  • Videoconferencing and Web Conferencing
  • Ethical Considerations
Module 7 - Culture and Cross-Cultural Communication

Understanding Organisational Culture
  • Concept of Organisational Culture
  • Layers of Organisational Culture
  • Framework for Organisational Culture
  • Elements of Organisational Culture
  • Culture Classification
  • Role Culture
  • Task Culture
  • Power Culture
  • Types of Organisational Culture
  • Constructive
  • Passive-Defensive
  • Aggressive-Defensive
  • Factors Influencing Organisational Culture
  • The Relationship between Power Culture and Organisational Structure
  • Sources of Culture
  • Culture As a Liability
  • Culture and Managerial Action
  • Organisational Culture Improvement
Influencing and Managing Organisational Culture
  • How Organisation Culture is Formed
  • Embedding Organisation Culture
  • Building Organisation Culture
  • Strong Culture vs. Weak Culture
  • How Employees Learn Culture
  • How Culture Affects Managers
  • Implication or Process/Maintaining Culture
  • Keeping a Culture Alive
  • Measuring Organisational Culture
  • Quantitative
  • Qualitative
  • Managing Organisational Culture
  • Functions of Culture
Cross Cultural Communication
  • Defining Communication
  • Communication: The Flow
  • What is Effective Communication?
  • Barriers to Cultural Communication
  • Ethnocentrism
  • Stereotyping
  • Cultural Blindness
  • Cultural Imposition
  • Tone Differences
  • Discrimination
  • General Guidelines for Managers to Overcome Conflicts in Workplace Due to Discriminatory Attitude of Employees
  • The Communication Process
  • Problems of Language
  • Effects of Culture on Cross-Cultural Communication
  • Methods of Communication
  • Oral
  • Written
  • Nonverbal
  • Electronic (Computer-Aided Communication)
  • Codes Use in Communication
  • Cross Culture Communication
  • Importance of Cross Culture Communication
  • Different Attitudes towards Various Factors of Human Relationship
  • Time
  • Space
  • Frankness
  • Values
  • Expression of Emotions
Module 8 - Effective Time Management

Introduction to Time Management
  • Time Management Defined
  • Time in an Organisational Wide Context: Acting in Time
  • The Cost of Time
  • Time Management Tools
  • Maximising Personal Effectiveness
  • Busy vs. Productive
  • Time Wasters/Time Robbers/Time Stealers/Time Bandits
  • Managing Time Wasters/Time Robbers/Time Stealers/Time Bandits
  • Combating Procrastination
  • Diffusing the Impact of Others
  • Handling Interruptions Constructively
  • Asserting Yourself Politely and Calmly
  • Conquering Overcommitment ( Learn to say, “No”)
Contextualising Time Management
  • The Four D’s of Time Management
  • Do
  • Delegate
  • Tasks Which Should Be Delegated
  • Effective Delegation Techniques
  • How to Delegate
  • Dump
  • Defer
  • Managing Multiple Task and Deadlines
  • Combating Work Related Stress
  • Balancing Personal and Professional Life
  • Avoiding Time Crunches
  • Handling Unexpected Job Emergencies
  • Human Multitasking
  • Benefits of Effective Time Management
  • Effects of Poor Time Management
  • Time Management Theories
  • Maslow’s Hierarchy of Needs
  • The Pickle Jar Theory
  • Pareto Principle or 80/20 Rule
  • Eisenhower Method
  • POSEC Method

Informação adicional

HRODC Postgraduate Training Institute is registered with the UK Registry of Learning Providers (UKRLP) of the Department for Business, Innovation and Skills (BIS), formerly Department of Innovation, Universities and Skills (DIUS). Its registration number is 10019585 and can be verified at