Certificate IV in Customer Contact Online Course

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  • Curso
  • Online
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The Certificate IV in Customer Contact provides the participant with an opportunity to develop customer contact competencies and apply them practically in the workplace. Typically they would report to a senior manager and have responsibility for the supervision of a team and their outcomes through the implementation of business plans and strategies. Course Delivery This course is delivered 100% online, supported with online resources. This means the student can undertake learning activities at a time convenient to workplace demands without having to leave the work site to attend workshops. All that is required is access to a computer and the internet. Upon enrolment students will be emailed an enrolment form to select elective units (if applicable) once this is returned students are issued with a login and password, providing access to the training providers e-learning centre. This qualification can take up to 12 months (student dependent). The length of time it takes you to complete this course depends on how much time you can invest each week, so if you spend more than 12 hours per week on the course you will finish sooner. On line learning allows students the flexibility of completing their course at their own pace, at times to suit work and other life commitments. Avoiding commutes, classrooms and rigid timetables are just a few good reasons to undertake online learning. Students can "attend" a course at anytime, from anywhere as your training material and assessments are online. Tutor Support Tutor support is provided by industry experts and is available on-line (via the training providers e-learning centre) or by phone if required. Assessments are completed and submitted on-line and feedback is provided within 24 hours. Recognition and Accreditation This Qualification granted by the RTO has been endorsed by the National Quality Council. This program is nationally recognised under the Australian Quality Training...

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Requisitos: Entry requirements Students must have basic literacy and numeracy skills Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Minimum age Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian. Computer requirements Students will need access to a computer and the internet. For students who do not have access to either a...


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O que se aprende nesse curso?

Team Training
Quality Training


Total Number of Units Required for Qualification – 13
7 Core Units required:

  • Gather, collate and record information
  • Coordinate implementation of customer service strategies
  • Develop teams and individuals
  • Implement continuous improvement
  • Provide personal leadership
  • Monitor a safe workplace

Elective Units - Choose 6 appropriate to the trainee’s role:

  • Administer customer contact telecommunications technology
  • Implement workplace information system
  • Promote innovation in a team environment
  • Show leadership in the workplace
  • Implement operational plan
  • Apply risk management techniques
  • Manage projects
  • Lead and manage a sales team
  • Establish effective workplace relationship
  • Manage stress in the workplace