Certificate In Interpersonal Skills Online Course

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Descrição

Learn Powerful Communication Skills! We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation. By the end of this Certificate In Interpersonal Skills Online Course, you will be able to: Understand the difference between hearing and listening Know some ways to improve the verbal skills of asking questions and communicating with power Understand what non-verbal communication is and how it can enhance interpersonal relationships Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people Understand how the use of facts and emotions can help bring people to your side Identify ways of sharing one's opinions constructively Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive
Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required 12 months access to course Delivered 100%...

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Requisitos: Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Computer requirements Students will need access to a computer and the internet. Minimum specifications for the computer are: Windows: Microsoft Windows XP, or later ...

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Online

O que se aprende nesse curso?

Communication Skills
Communication Training
Verbal Communication
Skills and Training

Programa

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Usng summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Words from the Wise

  • YOGI BERRA - In theory there is no difference between theory and practice. In practice there is.
  • DWIGHT EISENHOWER - Plans are nothing; planning is everything.
  • JONAS SALK - The reward for work well done is the opportunity to do more.