Certificate III in Retail Online Course

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  • Online
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This Certificate III in Retail Services provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgement. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team Course Delivery This course is delivered 100% online, supported with online resources. This means the student can undertake learning activities at a time convenient to workplace demands without having to leave the work site to attend workshops. All that is required is access to a computer and the internet. Upon enrolment students will be emailed an enrolment form to select elective units (if applicable) once this is returned students are issued with a login and password, providing access to the training providers e-learning centre. This qualification can take up to 12 months (student dependent). The length of time it takes you to complete this course depends on how much time you can invest each week, so if you spend more than 12 hours per week on the course you will finish sooner. On line learning allows students the flexibility of completing their course at their own pace, at times to suit work and other life commitments. Avoiding commutes, classrooms and rigid timetables are just a few good reasons to undertake online learning. Students can "attend" a course at anytime, from anywhere as your training material and assessments are online. Tutor Support Tutor support is provided by industry experts and is available on-line (via the training providers e-learning centre) or by phone if required. Assessments are completed and submitted on-line and feedback is provided within 24 hours. Recognition and Accreditation This Qualification...

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Requisitos: Entry requirements Students must have basic literacy and numeracy skills. Minimum education Please note the student must be recognised as competent in 9 core units from Certificate II Retail Operations before they can progress to Certificate III Retail Service Minimum age Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian. Computer requirements Students will need access to a computer and the internet....


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3 core units must be completed, along with 7 elective units.

A minimum of 5 electives must be selected for the “Elective Group A" list below.

A maximum of 2 units can be selected from the "product knowledge" elective list or alternatively, a maximum of 2 units may be selected from Certificate IV in Retail Management

Please note the student must be recognised as competent in 9 core units from Certificate II Retail Operations before they can progress to Certificate III Retail Service


  • SIRXOHS002A Maintain store safety
  • SIRXRSK002A Maintain store security

Plus 1 of these:

  • SIRXCCS003A Coordinate interaction with customers OR
  • SIRXSLS004A Build relationships with customers


  • SIRXADM002A Coordinate a retail office
  • SIRXCCS003A Coordinate interaction with customers
  • SIRXFIN001A Balance point of sale terminal
  • SIRXFIN003A Produce financial reports
  • SIRRFSA002A Monitor a food safety program
  • TAEASS301A Contribute to assessment
  • TAEDEL301A Provide work skill instruction
  • SIRXICT003A Operate retail information technology systems
  • BSBCMN301A Exercise initiative in a business environment
  • BSBCMN304A Contribute to personal skill development and learning
  • SIRXINV002A Maintain and order stock
  • SIRXMGT001A Coordinate work teams
  • SIRXMGT002A Maintain employee relations
  • SIRXMER002A Coordinate merchandise presentation
  • SIRXMER005A Create a display
  • SIRXMPR001A Profile a retail market
  • SIRXICT003A Operate retail information technology systems
  • SITHCCC001A Organise and prepare food
  • SITHFAB010A Prepare and serve non-alcoholic beverages
  • SITHFAB012A Prepare and serve espresso coffee
  • SIRXSLS001A Sell products and services
  • SIRXSLS003A Coordinate sales performance
  • SIRXSLS004A Build relationships with customers

ELECTIVE UNITS – Product Knowledge

  • SIRRRPK006A Recommend liquor products
  • SIRRRPK007A Recommend and fit clothing or footwear products and services
  • SIRRRPK008A Recommend jewellery products and services
  • SIRRRPK009A Recommend toddler and baby products
  • SIRRRPK010A Recommend home and home improvement products and services
  • SIRRRPK011A Recommend books or newsagency services
  • SIRRRPK012A Recommend business and leisure products and services
  • SIRRRPK013A Hire and sell video and DVD products and services
  • SIRRRPK014A Recommend specialised products and services
  • SIRXRPK001A Recommend health and nutritional products and services
  • SIRXRPK002A Recommend hair, beauty and cosmetic products and services