Certificate III in Customer Contact Online Course

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  • Online
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Descrição

The Certificate III in Customer Contact provides the participant with an opportunity to develop customer contact competencies and apply thempractically in the workplace. Typically they would report to a supervisor or team leader and provide technical support to a team. Course Delivery This course is delivered 100% online, supported with online resources. This means the student can undertake learning activities at a time convenient to workplace demands without having to leave the work site to attend workshops. All that is required is access to a computer and the internet. Upon enrolment students will be emailed an enrolment form to select elective units (if applicable) once this is returned students are issued with a login and password, providing access to the training providers e-learning centre. This qualification can take up to 12 months (student dependent). The length of time it takes you to complete this course depends on how much time you can invest each week, so if you spend more than 12 hours per week on the course you will finish sooner. On line learning allows students the flexibility of completing their course at their own pace, at times to suit work and other life commitments. Avoiding commutes, classrooms and rigid timetables are just a few good reasons to undertake online learning. Students can "attend" a course at anytime, from anywhere as your training material and assessments are online. Tutor Support Tutor support is provided by industry experts and is available on-line (via the training providers e-learning centre) or by phone if required. Assessments are completed and submitted on-line and feedback is provided within 24 hours. Recognition and Accreditation This Qualification granted by the RTO has been endorsed by the National Quality Council. This program is nationally recognised under the Australian Quality Training Framework (AQTF), in association with Australian Sales Masters Training Co. (RTO...

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Requisitos: Entry Requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Minimum age Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian. Computer requirements Students will need access to a computer and the internet. For students who do not have access to either a computer or the...

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Programa

Total Number of Units Required for Qualification – 12
6 Core Units required:

  • BSBCCO301A Use multiple information systems
  • BSBCUS301A Deliver and monitor a service to customers
  • BSBOHS301B Apply knowledge of OHS legislation in the workplace
  • BSBPRO401A Develop product knowledge
  • BSBWOR203A Work effectively with others
  • BSBWOR301A Organise personal work priorities and development

Elective Units - Choose 6 appropriate to the trainee’s role:

  • BSBCCO202A Conduct data collection
  • BSBCCO302A Deploy customer service field staff
  • BSBCCO303A Conduct a telemarketing campaign
  • BSBCCO304A Provide sales solutions to customers
  • BSBCCO305A Process credit applications
  • BSBCCO306A Process complex accounts, service severance and  defaults
  • BSBCMM301A Process customer complaints
  • BSBLED301A Undertake e-learning
  • BSBMGT401A Show leadership in the workplace
  • BSBMGT402A Implement operational plan
  • BSBMGT405A Provide personal leadership
  • BSBPRO301A Recommend products and services
  • BSBSLS402A Identify sales prospects
  • BSBSLS403A Present a sales solution
  • BSBSLS404A Secure prospect commitment
  • BSBSLS405A Support post-sale activities
  • BSBSLS406A Self-manage sales performance
  • BSBSUS301A Implement and monitor environmentally sustainable work practices
  • BSBWOR201A Manage personal stress in the workplace