Certificate II in Retail Services Online Course

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  • Curso
  • Online
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Certificate II in Retail Services Online Course provides you with the skills and knowledge in key operational areas specific to the retail environment including how to operate retail equipment, interacting with customers and how to handle point of sales. Plus we have included the Food Safety Certificate!

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may work with some autonomy or in a team but usually under close supervision. Course Delivery The Certificate II in Retail Services Online Course is delivered 100% online, supported with online resources. This means the student can undertake learning activities at a time convenient to workplace demands without having to leave the work site to attend workshops. All that is required is access to a computer and the internet. Upon enrolment students will be emailed an enrolment form to select elective units (if applicable) once this is returned students are issued with a login and password, providing access to the training providers e-learning centre. This qualification can take up to 12 months (student dependent). The length of time it takes you to complete this course depends on how much time you can invest each week, so if you spend more than 12 hours per week on the course you will finish sooner. On line learning allows students the flexibility of completing their course at their own pace, at times to suit work and other life commitments. Avoiding commutes, classrooms and rigid timetables are just a few good reasons to undertake online learning. Students can "attend" a course at anytime, from anywhere as your training material...

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Requisitos: Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Minimum age Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian. Computer requirements Students will need access to a computer and the internet. Minimum specifications for the computer are: ...


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O que se aprende nesse curso?

Food safety
Team Training
Skills and Training


To achieve this qualification 14 units must be completed consisting of :

Core Units (8 core units):

  • SIRXCCS201 Apply point-of-sale handling procedures
  • SIRXCCS202 Interact with customers
  • SIRXCLM101 Organise and maintain work areas
  • SIRXCOM101 Communicate in the workplace to support team and customer outcomes
  • SIRXICT001A Operate retail technology
  • SIRXIND101 Work effectively in a customer service environment
  • SIRXRSK201 Minimise loss
  • SIRXWHS101 Apply safe work practices

Elective Units (6 elective units):

  • SIRXINV001A Perform stock control procedures
  • SIRXMER201 Merchandise products
  • SIRXMER202 Plan, create and maintain displays
  • SIRXSLS201 Sell products and services
  • SIRXSLS002A Advise on products and services
  • SIRRFSA001A Apply retail food safety practices