Certificate In Conflict Resolution Online Course

Courses For Success
Online

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  • Curso
  • Online
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Descrição

Learn How To Resolve Conflicts of Any Size There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc. Conflict resolution, grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size. You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame. Course Topics: Building Positive Energy Fishbone Diagram Agreement Frame By the end of this Certificate in Conflict Resolution Online Course, you will be able to: Understand what conflict and effective conflict resolution means. Understand all six phases of the conflict resolution process. Understand the five main styles of conflict resolution. Be able to adapt the process for all types of conflicts. Be able to break out parts of the process and use those tools to prevent conflict. Be able to use basic communication tools, such as the agreement frame and open questions. Be able to use basic anger and stress management techniques Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required 12 months access to course Delivered 100% on-line and accessible 24/7 from any computer or smartphone You can study from home or at work, at your own pace, in your own time Download printer friendly course content Certificate (IAOTS Accredited) Course Delivery Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone. Recognition & Accreditation This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique...

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Requisitos: Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Computer requirements Students will need access to a computer and the internet. Minimum specifications for the computer are: Windows: Microsoft Windows XP, or later ...

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Início Localização
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Online

O que se aprende nesse curso?

Conflict
Management
Stress Management
Conflict Resolution
Options
Basic
Basic IT training
Basic IT
Accredited
IT Management

Programa

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating an Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Section Ten: Additional Tools

  • Stress Management Techniques
  • Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions

Section Eleven: Wrapping Up

 


Informação adicional

Through well-crafted lessons, expert online instruction, participants in these courses gain valuable knowledge at their convenience. They have the flexibility to study at their own pace combined with enough structure and support to complete the course. And they can access the course 24/7 from anywhere with an Internet connection.

There are 6 units plus resources that include the 60 point wedding plan, contract and invoice templates. The course is entirely Web-based with comprehensive units and a final assessement.